General Terms and Conditions

General Terms and Conditions Online Rental

1. Scope and content of this Treaty

1.1. For the legal relationships established by the use of the Internet shop by e-mail, fax, letter or other means of telecommunication between the provider, the

R.S.E.M. Lieutenant UG

Rheinsberger Strasse 76/77

10115 Berlin

Managing Director: Robina von Stein

T: +49 17624676635



hereinafter referred to as landlords or tenants and their users, hereinafter referred to as tenants, shall be governed exclusively by the following General Terms and Conditions, as applicable, at the time of completion of the lease process conducted electronically via the Internet. These general terms and conditions also serve, inter alia, to fulfil legal information and information obligations towards consumers. All consumer information is also communicated to the customer in text form (e.g. letter, email) after the order. Furthermore, the customer can print or store the Terms and Conditions free of charge. For this purpose, please mark the text and save it on your computer or print it out. The order/contract data are stored by us. Should you lose your order/contract data, we will be happy to send you a copy on request. At service/data protection/ we refer to the data protection legal instructions and the corresponding privacy statement.

1.2. Deviations and conditions imposed by users which are contrary to these terms and conditions shall be valid only if re-nt has given written consent. With his order, the customer expressly declares his agreement to these Terms and Conditions and the Privacy Statement. The contract language is German.

2. Performance of the lease

2.1.The requirement for an effective order at re-nt under the domain is a registration of the customer with his personal data on the website. After the registration has been completed, the customer can place orders at re-nt. Offers in the form of product presentations in our online portal understand each other and do not represent offers in the legal sense. Changes and errors in pricing and clothing are reserved. The photos and the article description in the presentation may differ from the delivery.

2.2 After an order has been made, an automatic order confirmation is sent to the customer to the email address specified by him. This order confirmation represents only the receipt of the order at re-nt. The lease agreement will only come about by delivery of the goods or by sending a separate order confirmation in text form to the specified email address.

2.3.Re-nt is reserved for refusing an application without giving reasons.

2.4 By filing the application, the customer declares at least the 18. to have completed the year. A registration of persons who have the 18. Not having completed the year of life is forbidden.

Three. Prices, payment terms and delay

3.1.The rental prices of re-nt at the time of completion of the rental process by the tenant shall apply to the leased goods.

3.2 The prices indicated in the online portal are understood as final prices including the statutory VAT and shipping costs.

3.3.The payment of the rental interest is made either in advance by pre-transfer, credit card (VISA, Mastercard), Paypal or instant transfer. Re-nt reserves the right to exclude individual types of payment.

Immediate transfer is a free online payment system with the TBT certificates "Verified Data Protection" and "Verified Payment System". The secured payment form automates instant and sets up a transfer in your online bank account in real time. The purchase amount is transferred immediately and directly to the bank account of re-nt.

Advance payments are made by bank transfer. For orders via our online shop you will receive an automatically generated order confirmation by e-mail stating the purchase price, our bank connection and the order number associated with your order. A regular invoice will be sent to you in parallel with the shipment. Please enter this order number together with your first/last name as the purpose of the transfer.

The purchase price can also be paid by PayPal. If the user is already a PayPal customer, he can register there with his user data and confirm the payment. If the user is new to PayPal, he can also register as a guest or open a PayPal account and then confirm the payment.

Four. Rent and use of products

4.1 Each customer can borrow a free spare size, if available, per item. In addition, you can try the rental case in advance in our showroom in Berlin. For this please arrange an appointment via email to

4.2 The customer can rent the rental case for at least three days, depending on availability. The first day of this period is the day of delivery of the rental case to the customer. Before the beginning of the rental period, the customer can cancel for free up to 48 hours before the shipping date. In this case, a full refund shall be granted where appropriate. payments already made.

4.5 All clothes are professionally cleaned by re-nt and are ready for delivery to the customer. The rental cases are checked before the shipment of re-nt. Cleaning of the rental cases by or on behalf of the customer is prohibited.

4.6 The customer may not leave the rental case to others for use.

4.7 The customer is not entitled to make changes to the rental case.

4.8.The customer is obliged to inform third parties of the ownership of re-nt in the rental case. If the rental case is seized, confiscated or stolen from the customer, the customer shall immediately inform the customer in writing.

Five. Delivery and Shipping

5.1 After confirmation of payment and availability of the desired rental object, the order is completed up to 48 hours before the delivery date chosen by the user. Delivery dates are only binding if they have previously been confirmed in writing by re-nt.

5.2. Delivery delays not attributable to the lessor shall extend the delivery period according to the duration of such obstacles. In important cases, the tenant is immediately informed of their beginning and end.

5.3 If the lessor is late in delivering the rental property, the obligation to provide compensation in the event of slight negligence shall be limited to the foreseeable average contractual damage. Further claims of the lessee on compensation shall only exist if the delay is based on the intention or gross negligence of the lessee, his legal representatives or his assistants.

5.2 The risk of loss or deterioration of the rental item shall be passed on to the lessee as soon as it is delivered to him in the transport package by the freight forwarder. If the transport packaging and/or the rental object contained therein show obvious damage upon delivery, the tenant shall immediately notify the lessor thereof. Otherwise, claims by the tenant for the delivery of the rental object may be rejected by the landlord, taking into account loyalty and faith.

Six. Revocation

Consumers have the right to withdraw from contracts concluded outside the premises/showroom and from distance selling contracts. Consumers are any natural person who enters into a legal transaction for a purpose which cannot be attributed to his or her professional or self-employed activity.

6.1 Yeah. Withdrawal

You have the right to withdraw from this Treaty within 14 days without giving reasons. The withdrawal period shall be 14 days from the date on which you or a third party designated by you, other than the carrier, took possession of the last goods or hat.

To exercise your right of withdrawal, you must

R.S.E.M. re-nt GmbH,

Rheinsberger Strasse 76/77
10115 Berlin

Managing Director: Robina von Stein

T: +49 17624676635



inform by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to revoke this contract. If you use this option, we will immediately send you (e.g. by email) a confirmation of receipt of such a revocation. In order to respect the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we will have paid you all the payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the most advantageous standard delivery offered by us), repay immediately and no later than fourteen days from the date on which the notice of withdrawal of this contract was received from us. For this refund, we use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged fees for this refund. We may refuse repayment until we have recovered the goods or until you have provided proof that you have returned the goods, whichever is the earlier date. You must return or hand over the goods to us without delay and in any case within fourteen days of the date on which you inform us of the revocation of this contract at the latest. The period shall be respected if you send the goods before the expiry of the fourteen-day period.

We bear the cost of returning the goods.

They shall be liable for any loss in the value of the goods only if such loss in value is due to a treatment which is not necessary for the examination of the nature, characteristics and functioning of the goods.

Special note

Your right of withdrawal expires prematurely if the contract is fully fulfilled by both parties at your express request before you have exercised your right of withdrawal.

6.2. Exclusion of right of withdrawal

The right of withdrawal shall not apply to contracts for the supply of goods which are not pre-prepared and which are the subject of an individual choice or determination by the consumer (e.g. reduction, adaptation of clothing) or which are clearly tailored to the personal needs of the consumer.

Seven. Return of rental items, duties and liability of the tenant

7.1 For the return of the goods we have provided you with a return sticker to facilitate your delivery. Please use this to return the goods using the return form, taking into account the return possibilities indicated there. Please return the goods exclusively to:

R.S.E.M. Robert Bosch GmbH, Stuttgart-Feuerbach, Stuttgart-Feuerbach, Germany

7.2 Return shall be effected on the last day of the lease period. If the tenant is unable to do so due to the loss or deterioration of the rental object, he shall be liable to the landlord for the value of the repurchase or the cost of the restoration, as far as possible, appropriate and reasonable to the lessor according to the nature of the rental object and/or accessories received by the lessor.

7.3 If the customer continues to use the rental case after the rental case has expired without renewing the contract, the rental relationship is automatically considered to be extended.

7.4.The tenant shall be obliged to treat the object of the rental and the accessories obtained therefrom with care and to observe all the provisions relevant to the intended use, in particular the instructions for the care of the tenant. In addition, the rented property and the accessories obtained shall be appropriately stored and appropriately protected from foreign influences.

7.5 The loss or deterioration of the rental object and accessories obtained by the lessor shall be notified to the lessor without delay. If the tenant fails to report the immediate damage, he shall be liable to the landlord for compensation of the resulting damage.

Eight. Liability and compensation of re-nt

8.1.The statutory guarantee rules shall apply.

8.2.Re-nt shall be liable without limitation for any damage caused by it, by its legal representatives or by the assistance of re-nt resulting from the injury to life, body or health (personal injury) and for any damage caused intentionally or grossly negligent.

8.3.Re-nt shall be liable without limitation for the fraudulent concealment of defects and for the acceptance of a guarantee of quality.

8.4.Liability for other damages shall be limited to breaches of an essential contractual or pre-contractual obligation. Essential contractual obligations are those which protect the essential contractual obligations of the customer which the contract has to give him according to its content and purpose; essential are also those obligations whose fulfilment enables the proper performance of the contract in the first place and on whose Compliance with the customer has regularly trusted or may trust, e.g. re-nt has given the customer the item free of material and legal defects. In such cases, however, liability shall be limited to the foreseeable and typical damages at the time of conclusion of the contract.

8.5 The above limitation of liability shall be without prejudice to any statutory liability independent of debt and to the provisions of the Product Liability Act.

8.6 Re-nt is not responsible for the functionality of data networks, servers or data lines to its data center and the permanent availability of its online shop.

Nine. Disclaimer of liability for third party content

To the extent that re-nt has been referred to or linked to third party websites by the Internet-Shop, re-nt assumes no liability or liability for the accuracy or otherwise. Completeness of the contents and data security of these websites. Since re-nt has no influence on the compliance of third parties with data protection regulations, it is recommended that the tenant examine separately the respective data protection declarations of the third party prior to the use of its offer.

Ten. Settlement

Since the 15th. In February 2016, the EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to resolve disputes relating to your online order first without the involvement of a court. The dispute resolution platform can be reached at the external link

Re-nt endeavours to resolve any differences of opinion arising from our Treaty by mutual agreement. Furthermore, re-nt is not obliged to participate in a conciliation procedure and unfortunately cannot offer you participation in such a procedure.

11. Other

11.1 Should one or more of these General Terms and Conditions be invalid, the remaining Terms and Conditions shall remain unaffected. Instead of ineffective regulations, the legal regulations come into play.

11.2 Amendments or additions to these conditions require the written form to be effective. The requirement of written form may be waived only by written agreement of the parties.

11.3. This Agreement is governed exclusively by the law of the Federal Republic of Germany. The United Nations Convention on Contracts for the Int. Sale of Goods is excluded.

Stand: February 2020